Safetycare is a company that provides organizations with access to safety training video content streamed over the internet. Our online delivery platform ‘Safetyhub’ provides our clients access to the videos as well as a Learning Management System (LMS) where customers can add training participants into the system to complete online safety training assessments. We refer to this platform as well as the services required to support the platform as the “Platform” within this document.
Safetycare needs to collect, use and disclose personal information in order to perform our business functions and activities in delivery of the Platform in accordance with our Terms and Conditions.
We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) Safetycare will be the data controller as we determine how and why your personal information is processed.
Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your use of the Platform.
We therefore typically process the following types of personal information about you.
Account and Profile Information
When you first register with the Platform we gather profile information to setup a tailored instance of the Platform. This information includes:
Your business email address
Your business location
The ability to add the following data is available in the Platform at the discretion of each individual company administrator and / or manager:
Mobile phone number
Social media profile name
Employee ID number
Content provided through the use of the Platform
The Platform facilitates individual organizations to upload customized training resources for assignment to participants. These resources can contain text, powerpoint, pdf and other document types that may include information or images of employees of the company.
An organization can upload participant data as required to facilitate assigning of training to individual participants within the organization. This includes participant names and business contact details as outlined in Account and Profile Information above.
Participants can complete assigned training and submit results to the Platform. Where required by a participants’ organization the participant may be required to upload documentation as evidence of their competence in assigned training.
Information provided to support channels
When Safetycare’s support channels are contacted they may require participant information to replicate a support issue and help rectify any Platform related problems.
When you access the Platform our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.
We may use IP addresses for system administration, investigation of security issues and compiling anonymized data regarding usage of the Platform.
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your or your companies relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.
Generally, this collection will occur:
- When you undertake a trial review of the Platform;
- When you add participants (staff) into the Platform;
- When you deal with us either in person, by telephone, letter or email;
- When you visit any of our
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.
We make every effort to maintain the accuracy and completeness of your personal information which we store and to ensure all of your personal information is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.
Safetycare does not use any collected personal information for use in direct or indirect marketing campaigns.
We will only process your information, where:
- you have given your consent to such processing (which you may withdraw at any time, as detailed in a section below);
- the processing is necessary to provide our services to you;
- the processing is necessary for compliance with our legal obligations; and/or
- the processing is necessary for our legitimate interests
In detail: Where you contact us in relation to a sales query or Safetycare support, the purpose for which we collect your personal information is generally to provide you with advice and/or to assist you with training and/or training related products and services. The purposes for which we collect personal information further include:
- developing and improving our products and services;
- servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable us to service you better;
- involving you in survey requests to gauge customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
- internal accounting and administration;
- other purposes as authorized or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
The Platform will send email notifications to individuals where required for the following purposes:
- Initial ‘Welcome to the platform’ notification
- Notification of assignment of training
- Notification of training due dates
- Training reminder notifications where a customer administrator has determined a training course requires notifications sent periodically as determined by them
- Password reset request notifications
Your personal information may be disclosed to our contractors, suppliers and service providers, including without limitation:
- in each of the circumstances set out in the section “How do we use your personal information?”;
- suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting providers we may use, including Amazon Web Services);
- external business advisors (such as lawyers, accountants and auditors);
- your employer, where you are an employee of one of our corporate, business or government clients and you are participating in training for work purposes;
- as required or authorized by applicable law, and to comply with our legal obligations;
- government agencies and public authorities to comply with a valid and authorized request, including a court order or other valid legal process;
- various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and
- enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorized or required by law.
Where we are required to disclose your personal information, we will take appropriate security measures to ensure your personal information is protected including entering into confidentiality agreements with the third parties.
Safetycare operates a global business, including operations in Australia, Canada, United States, United Kingdom, with agencies in Singapore and Spain.
Your personal information may be disclosed to our overseas entities in connection with facilitation of your training and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information. We will not be liable for any mishandling of your personal information in such circumstances.
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal information transmitted, stored or otherwise processed.
Safetycare has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorized access, modification, disclosure and interference.
Safetycare regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. We will destroy or de- identify personal information once we no longer require it for our business purposes, or as required by law and all data is encrypted at rest.
We will notify you within 72 hours and without undue delay of any:
- actual breach of security, which when reasonably suspected poses a risk to the security, confidentiality or integrity of your personal information; or
- actual unauthorized access of any personal information;
which is likely to result in a high risk to your rights and freedoms.
You have the following rights:
- The right to be informed – This means anyone processing your personal data must make clear what they are processing, who is processing the data and why they are processing They must use easily understandable language.
- The right of access – This means you have the right to see the data that is gathered and held about you.
- The right to rectification – This means you have the right to ensure that the data held about you is correct and can be corrected if it is not already
- The right to erasure – This means that under certain circumstances you can ask for your personal data to be deleted. This is also called ‘the Right to be Forgotten’. This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed.
- The right to restrict processing – This gives you the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.
- The right to data portability – This means you have the right to ask for any data supplied directly to the Data Controller by him or her, to be provided in a structured, commonly used, and machine-readable format.
- The right to object – This means you have the right to object to further processing of personally identifying data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
- Rights in relation to automated decision making and profiling – This means you have the right not to be subject to a decision based solely on automated processing.
If you wish to act on any of your rights in relation to the personal information that Safetycare stores you can request this by emailing us at the address set out in a section below. You will receive acknowledgement of your request and we will advise you of the timeframe within which you will receive your information.
We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you request from us.
We endeavor to respond to such requests within a month or less. We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.
8. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Federal Trade Commission.
Our websites and mobile applications may use social media features and widgets (such as Single Sign On using a social platform) (“SM Features”). These are provided and operated by third party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them.
Similarly, your interactions with the SM Features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third-party social media platform.
We may use third-party web analytics services on the Platform, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyze how visitors use our websites and apps.
We will respond to these requests within a month of receipt.
12. Governing Law